Using Mobile Devices to Scan Tickets

We make it easy to get attendees in to your event quickly and easily. We offer a free app that uses the camera on your device to scan the barcode on tickets to prevent duplicate tickets being presented.

You can download the free app from either the App Store or Google Play. It is available for both iOS and Android devices.

  • Once you have the app on your device, make sure you’re connected to the internet
  • Login with your Freshtix username and password
  • Select your event
  • Once the list of attendees has loaded you can check them in two different ways
    • Click ‘Launch Scanner’ and use the camera on the device to scan each ticket
    • Scroll or filter the list of attendees and click on their name to check them in

Tips

If you’re scanning the barcode on another mobile device:

  • Hold the scanner at a 45° angle
  • Shield it from the sun or bright light with your body
  • Angle it to reduce glare
  • If scanning at night or in a club, make sure there is adequate light
Freshtix scanning
Hold the scanner at a 45° angle

 

 

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